Frequently Asked Questions (FAQ)

Welcome to Velmesta's FAQ page. We have put together answers to the questions we hear most often, but if something is not covered here, do not hesitate to reach out, we are always happy to help.

Shipping & Delivery

How long will it take to receive my order? Handling time: 1–2 business days. Transit time: 6–8 business days. Estimated delivery: 7–10 business days. Full details on our Shipping Policy.

Do you offer free shipping? Yes, on all orders within the United States. See our Shipping Policy for details.

Do you ship internationally? No. We currently ship within the United States only.

How can I track my order? Once an order ships, track it on our Order Tracking Page.

Returns, Refunds & Exchanges

What is the return policy? Simple, hassle-free returns within 30 days of delivery. Full details on our Refund Policy.

What if a product arrives defective? We'll replace it at no cost. Contact us within 30 days of delivery. Full details on our Refund Policy.

When is the refund issued after returning an item? Once we receive and inspect the return, the refund is processed to the original payment method within 7 business days, depending on the payment provider. Full details on our Refund Policy.

What's the process for exchanging a product? See the exchange instructions on our Refund Policy.

Can an order be cancelled after placing it? Yes, within 24 hours of placing it. Contact our support team as soon as possible to cancel within this window.

About Velmesta

Where is Velmesta located? Velmesta is a U.S.-based online business offering a curated selection of products, with shipping available within the United States.

Is there a physical store location? No. Velmesta is online-only, which allows for competitive pricing and a wider product selection.