Welcome to the Velmesta FAQ. If you don't find what you're looking for here, contact us at info@velmesta.com.
Shipping & delivery
How long will it take to receive my order? Handling time: 1–2 business days. Transit time: 6–8 business days. Estimated delivery: 7–10 business days. Full details on our Shipping Policy.
Do you offer free shipping? Yes, on all orders within the United States. See our Shipping Policy for details.
Do you ship internationally? No. We currently ship within the United States only.
How can I track my order? Once your order ships, track it on our Order Tracking Page.
Returns, refunds & exchanges
What is your return policy? Simple, hassle-free returns within 30 days of delivery. Full details on our Refund Policy.
What if I receive a defective product? We'll replace it at no cost. Contact us within 30 days of delivery. Full details on our Refund Policy.
When will I get my refund after returning an item? Once we receive and inspect your return, your refund is processed to your original payment method within 7 business days, depending on your payment provider. Full details on our Refund Policy.
What's the process for exchanging a product? See our exchange instructions on our Refund Policy.
Do you offer any warranties or guarantees? Yes — a 30-day warranty on all purchases. Full terms on our Refund Policy.
Can I cancel my order after placing it? Yes, within 24 hours of placing it. Contact our support team as soon as possible to cancel within this window.
About Velmesta
Where is Velmesta located? Velmesta is a U.S.-based online business offering a curated selection of high-quality products, with shipping available within the United States.
Do you have a physical store location? No. We're online-only, which lets us offer competitive pricing and a wider product selection.
Orders & support
Can I place a bulk order for my business or organization? Yes. Contact our support team for pricing and details.
How can I contact customer support? Email us directly at info@velmesta.com, or visit our Contact Us page.
Still have questions?
Email us at info@velmesta.com.
Contact Information
Store Address: 1803 Morse street, Houston Texas 77019, United States of America
Store Email: info@velmesta.com
Store Phone: +13464885179
Customer Service Hours: Monday to Friday: 9:00 AM 5:00 PM (EST)
We do our best to reply to your e-mail within 1-2 business days.