Refund policy

Last updated: July 21, 2026

At Velmesta, your satisfaction matters to us. If you're not happy with your purchase, we make returns and refunds straightforward.

Cancelling an order

You can cancel your order within 24 hours of placing it. Contact us at info@velmesta.com with your order number.

After 24 hours, we can't guarantee a cancellation, since your order may already be processing. Once an order ships, it can no longer be cancelled — but you can return it after delivery under our 30-day return policy below.

30-day returns

You have 30 days from the delivery date to return an item.

To qualify for a return, the item must be:

  • Unused
  • In its original condition
  • Returned with original packaging, tags, and accessories

Our support team will walk you through the process. There's no restocking fee.

Who pays for return shipping

We cover the cost if:

  • You received the wrong item
  • The item arrived damaged by the carrier
  • The item is defective

You cover the cost if:

  • You ordered the wrong item
  • The item doesn't fit
  • You changed your mind and no longer want it

Original shipping charges are non-refundable in all cases.

How to return an item

  1. Contact us. Email info@velmesta.com with your order number and the reason for the return.
  2. Pack the item. Repack it securely with all original packaging, tags, and accessories.
  3. Ship it back. Use the instructions in your return authorization email, including the recommended carrier or shipping method.

Refund process

Once we receive your return, we inspect it against the return criteria above. After approval, we begin processing your refund. Allow up to 7 business days for the refund to reach your original payment method, depending on your bank or payment provider.

Exchanges

Want a different size, color, or product instead? Email info@velmesta.com and we'll set up the exchange.

Order not delivered

If your order hasn't arrived within the expected window, email info@velmesta.com with your order number. We'll investigate with the carrier. If the package is confirmed lost, we'll issue a full refund to your original payment method or send a free replacement — your choice.

Non-returnable items

Some items can't be returned for hygiene and safety reasons. These are marked as non-returnable on their product pages.

Changes to this policy

We may update this policy at any time. Changes will appear on this page with a revised "Last updated" date. Continuing to use our site after an update means you accept the revised policy.

Questions?

Visit our FAQ page or email us at info@velmesta.com.

Contact Information

Store Address: 1803 Morse street, Houston Texas 77019, United States of America 

Store Email: info@velmesta.com

Store Phone: +13464885179

Customer Service Hours: Monday to Friday: 9:00 AM 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.